Returns within SAP Retail


This business process allows you to use the POS interface to process sales or returns that have taken place with store POS systems.

Merchandise in stores is normally sold using electronic cash registers (POS systems). These POS systems are often integrated into store retailing systems, too. Sales have to be communicated to the integrated functions of SAP Retail (for example, Inventory Management, Replenishment Planning, Financial Accounting, and the Information System) so that the necessary information can be updated in the system.


  • In SAP Retail a return is a negative sale.

  • Empties are regarded as articles in their own right in SAP Retail. Therefore, the sale or return of empties is a normal sale or return.

  • As part of Vendor-Managed Inventory (VMI), sales data for "pure customers" can also be processed in POS inbound. It is settled in Replenishment-based Inventory Management and stored in the Information System.


Each process has it's own questionaire as an initial document to initialte the configuration of the process.