Returns within SAP ECC
The returning of existing receipts or simply returning goods within the store is supported by the POS Bridge.
The handling of returns can be configured in varios ways to support customer requirements such as order type, position type, financial splitting ect.
Do i need financial split?
The POS Bridge can be configured to split FI bookings from the order. The reason for this is to support the wish of seeing all customer related bookings within the SAP FI module. If a registered customer is returning a product and receive a cash-back, the SAP credit note will not post any data on the customer in FI. This is not a problem, but if all transactions should go through the customer account the split must be activated.
Each process has it's own questionaire as an initial document to initialte the configuration of the process.